Privacy Policy
Last updated: 22/08/2026
At Seek & Signal, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, engage our services or provide your details to receive one of our resources.
1. About Seek & Signal
Seek & Signal is an Australian SEO business providing SEO services to service-based businesses. In this Privacy Policy, “Seek & Signal”, “we”, “us” and “our” refer to Seek & Signal.
2. What Personal Information We Collect
The information we collect depends on how you interact with Seek & Signal.
Information you provide to us
When you contact us or submit information through our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Business name
- Information about your business
- Information about your SEO requirements
- Any other information you choose to provide
For example, you may provide this information when you submit our contact form, email us, engage our services or communicate with us directly.
Information provided to receive resources
We may offer resources such as templates, guides or other downloadable materials.
If you choose to receive a resource by email, we may collect your name and email address, along with any other information requested as part of the sign-up process.
We use this information to provide the requested resource and, where you have provided appropriate consent, to send relevant communications about Seek & Signal, our resources or services.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Information collected through website use
When you visit our website, certain technical and usage information may be collected through analytics, cookies and similar technologies.
This may include information such as:
- IP address or other technical information
- Browser and device information
- Pages visited
- Website interactions
- Approximate location information
- Referral information
- Website usage and performance information
The information collected depends on the tools and settings in use on our website.
3. How We Collect Personal Information
We may collect information when you:
- Submit an enquiry through our SureForms contact form
- Contact us by email
- Engage Seek & Signal for SEO services
- Sign up to receive a resource such as a template or guide
- Browse or interact with our website
- Participate in future marketing or communication activities where applicable
We generally collect personal information directly from you when you choose to provide it.
4. How We Use Personal Information
We may use personal information to:
- Respond to enquiries and requests
- Communicate with potential and existing clients
- Provide and manage our services
- Understand your business and SEO requirements
- Provide resources you have requested
- Send relevant marketing communications where appropriate consent has been obtained
- Measure website traffic, conversions and marketing performance
- Improve our website, services and user experience
- Manage business administration and records
- Comply with applicable legal or regulatory requirements
We aim to use personal information only for purposes that are reasonably related to how it was collected and as otherwise permitted or required by law.
5. Contact Forms
Our website uses SureForms to collect information submitted through our contact forms.
When you submit a form, the information you provide may be stored within our WordPress website and may also be sent to our business email address so that we can respond to your enquiry.
Our business email address is:
We only use the information provided through a contact form for purposes connected with responding to your enquiry, providing our services, managing our business relationship with you or as otherwise permitted or required by law.
6. Analytics and Search Tools
We use website and search-related tools to understand how people find and use the Seek & Signal website and to measure the performance of our SEO and marketing activities.
Google Analytics
We use Google Analytics to understand website traffic, user interactions, website performance and marketing activity.
Google Analytics may use cookies and similar technologies to collect information about how visitors interact with our website.
This information may help us understand where visitors come from, which pages they use, how they interact with the website and whether relevant actions or conversions occur.
Google Search Console
We use Google Search Console to monitor our website’s presence in Google Search.
This helps us understand search performance, search visibility, indexing and technical issues affecting how our website appears in search results.
Google Search Console is used primarily for website and search performance measurement and is separate from information submitted through our contact forms.
7. Cookies and Similar Technologies
Seek & Signal uses cookies and similar technologies to help operate the website, understand how it is used and support analytics and other website functions.
We use SureCookie to manage cookie consent and preferences where applicable.
Some cookies may be necessary for the website to function, while others may be used for analytics or other website purposes.
You can manage your cookie preferences through the controls provided on our website and through your browser settings.
For more information about the cookies used on our website, please see our Cookie Policy.
8. Third-Party Services
We use third-party providers to help operate and manage our website, communications, analytics and business activities.
These may include:
- WordPress and SureForms for website and contact form functionality
- Hostinger for website hosting and business email services
- Google Analytics for website analytics and marketing measurement
- Google Search Console for search performance and website monitoring
- SureCookie for cookie consent management
These providers may process information on our behalf or as part of providing their services.
Some third-party providers may store or process information outside Australia. Where applicable, the handling of that information is also subject to the privacy practices of the relevant provider.
9. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
The security measures we use may change as our website, systems and business develop.
No method of storing or transmitting information online can be guaranteed to be completely secure.
10. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records or meet legal and regulatory requirements.
When information is no longer required, we may securely delete or de-identify it where reasonably practicable.
11. Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
We will respond to reasonable requests in accordance with applicable privacy requirements.
12. Privacy Complaints
If you have a question, concern or complaint about how Seek & Signal handles your personal information, please contact us first so that we can understand the issue and work to resolve it.
We will review your complaint and respond within a reasonable timeframe.
If relevant Australian privacy laws apply to your circumstances and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
13. Overseas Disclosure
Some of the third-party services we use may store or process information outside Australia.
The location where information is stored or processed depends on the provider and the services we use.
Where applicable, we take reasonable steps to understand how third-party providers handle personal information and the protections they have in place.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our business, website, technology, services or information-handling practices change.
The latest version will be published on this page with the date it was last updated.
15. Contact Us
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy concern, please contact us:
Email: hello@seekandsignal.com.au
Website: https://www.seekandsignal.com.au/